We want you to LOVE your 3DFigurine and we'll do what it takes to ensure you are satisfied. If for any reason you are not happy with the outcome, please let us know the reason and we will make it right. We want to be fair to all our customers on how we handle customer service scenarios when they arise.
Here is our policy:
If there is a manufacturer defect on arrival i.e. damaged 3DFigurine or objective (not subjective) flaw:
Send us the photo of the defect within 48 hours of receiving your 3DFigurine. We will confirm the issue and remake your 3DFigurine. You will be required to send the original 3DFigurine back to us to get a replacement
If you are unhappy with your 3DFigurine due to a change of mind - send us the 3DFigurine back. We will refund your order less a 30% customization fee. Please, note that we are unable to restock and use the 3DFigurine and therefore the customization fee simply covers a partial amount of the raw material and designer fee incurred to make your 3DFigurine.
Having said this we are happy to report that in the 15 years we have been in the 3D Photo business, we have settled customer service situations to a 5 star outcome and rating by the shopper. - Shop with confidence when you purchase from us.